SUPPORT

Help Center

Quick answers to common questions about the toolkit and AI tools.

Last updated: 5 July 2026

Getting started

Common questions

A tool isn't working β€” what should I check first?

Make sure you're on an up-to-date version of Chrome, Edge, Firefox, or Safari. Try a smaller or simpler file first to rule out an unusual file structure, and check that JavaScript isn't blocked by a browser extension.

Why do the AI tools need sign-in but the PDF tools don't?

The PDF, image, and Excel tools run entirely on your device, so there's nothing to gate. The AI tools call a hosted AI model through a secure backend, so a free account lets us keep that usage fair and spam-free.

I forgot my password.

Use "Forgot password?" on the login page to get a reset link emailed to you.

Is my file or data ever stored on your servers?

No, for the PDF/image/Excel toolkit β€” see our Privacy Policy for full details. AI tool prompts are sent to a backend only to generate your result.

Still stuck?

Reach out via the contact page and we'll get back to you by email.